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Privacy Policy

1. Introduction

DF Crash Repairs Ltd (“we”, “us”, “our”) is dedicated to protecting your privacy in line with UK GDPR. This policy explains how we collect, use, store, and share personal data when you visit our website, request a quote, or utilise our services in Milton 

2. Data Controller & Contact Details

DF Crash Repairs Ltd
Kiln Farm (Brunleys), Milton Keynes, MK11 3EW
📞 01908 217920 · ✉️ info@dfcrash.co.uk
Family-run with over 50 years of combined experience in body repairs, alloy refurbishment, ADAS calibration, recovery, fleet work, polishing, and insurance-approved 

3. Personal Data Collected

  • Enquiry & booking forms: name, email, telephone, vehicle details, service needs, optional vehicle photos 

  • Communications: via phone, email, or in-person

  • Analytics: anonymised IP address, browser, device, pages visited, session duration—using essential and performance (analytics) cookies only (no advertising/profiling cookies)

4. How We Use Your Data

  • Provide quotes and perform services (e.g., accident/body repairs, alloy wheel refurbishment, scratch repairs, calibration, recovery, polishing, fleet servicing) 

  • Send confirmations, invoices, reminders, and follow-ups

  • Improve our website via anonymised analytics

  • Retain records for warranty, insurance, accounting, and legal obligations

5. Legal Basis for Processing

  • Contractual necessity: to deliver booked services

  • Legitimate interests: to operate and improve our business and website

  • Consent: where opted-in for follow-ups or marketing

  • Legal obligation: to retain records for VAT, insurance, and audits

6. Data Sharing

We do not sell or rent personal data. We only share it with:

  • Service providers (hosting, email, analytics) under GDPR agreements

  • Insurers, manufacturers, or regulatory bodies, if required by law

7. Cookies & Tracking

  • Essential cookies: for form functionality and navigation

  • Performance cookies: for anonymised analytics (e.g., Google Analytics)
    No advertising, profiling, or third-party tracking cookies are used

8. Data Retention

  • Service and enquiry records: retained up to 7 years

  • Analytics data: anonymised session logs deleted after 24 months; aggregated data retained as needed

9. Your Rights

Under UK GDPR, you have the right to:

  • Access, rectify, erase, restrict, or port your data

  • Withdraw consent or object to processing
    To exercise these rights or make a complaint, contact us via the above details. You may also lodge a complaint with the ICO.

10. Security

We secure your data with SSL encryption, secure UK hosting, access controls, firewalls, and staff training. While no system is infallible, we follow best practices.

11. International Transfers

All personal data is processed and stored within the UK—no overseas transfers occur.

12. Policy Updates

We may update this policy periodically. Continued use of our website implies acceptance of updates. The Effective Date above reflects the current version.

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